DIFFERENT TRAVELERS AND THEIR HOTEL-RELATED NEEDS

Personalization has become the most important subject of today's time, it holds the most important position in the hospitality field. Therefore, hoteliers need to fine-tune their customer experience strategies to ensure a memorable and customized hotel experience for their guests. 

1) City Travelers:

These travelers especially like to hang out with their parent's partner kids. Their main travel interests are sightseeing, shopping, and experiencing the local culture, of which trying out different food and drinks is a significant part.

Where They Like To Stay: City travelers like to stay around the city center, whether in an independent and boutique hotel or a hotel chain, depending on the budget. 

Which Facilities They Want: 

• City travelers appreciate recommendations as they like to hit the destination’s main attractions. 

• There should be a receptionist with decent knowledge about the city available all the time, in case guests have any questions related to the destination or available means of transport. 

2) Business Travelers:

These travelers usually travel alone. Their main travel interests are only work-related. 

Where They Like To Stay: They’d usually be not interested in sightseeing; however, they might be interested to visit some high-quality restaurants for personal as well as business purposes. 

Which Facilities They Want:  

• Having free breakfast, pool, Wi-Fi, and car park are other essential facilities for most of them.

• Keep in mind that business travelers are frequent travelers. Delight them so that you can earn their loyalty. You can invite them to your bar for complimentary drinks.

• Free high-speed Wi-Fi connection so that they can work with ease. Keep them happy and you’ll see that even after an upgraded stay, business from them is much more profitable. 

• Business travelers sometimes look for fine-dining, luxurious restaurant recommendations for business purposes. If you allow B&B, then it will be the best thing. 

3) Holiday Travelers:

Holiday travelers are those who want to roam, explore new places, try new foods, and enjoy nature.

Where They Like To Stay: A big chunk of holiday travelers also prefers Bed & Breakfast (B&B) so that they can enjoy the place in their privacy and convenience. 

Which Facilities They Want: While planning their holidays, most of them pick accommodations that are 5-star or 4-star. Let’s see which other facilities might attract holiday travelers in addition to the ones mentioned above

•  Like city travelers, holiday travelers also like visiting major attractions.

•  Holiday travelers prefer hotels where there is a facility of bed & breakfast.

• Along with the pool, holiday travelers like relaxing during a sauna and spa. You can also have paid massage services at your property.

In this way, we can make our guest's journey memorable and beautiful. Are you ready to host different traveler types at your hotel? Let us know in the comments section below.

Image Courtesy:

1 pandotrip.com

2 ubuzzup.com

3 lodgify.com

4 newsroom.aaa.com

From Team,

Tulip arena

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